Our Terms Shape Your Account
These Terms & Conditions set out how your hoki123 account works, what you can expect from us, and what we need from you. We've built them around real...
Policy Scope & Jurisdiction
hoki123 operates this platform for players in supported regions where local law permits online gaming activity. These Terms apply to every account holder and govern gameplay, deposits, withdrawals and account conduct. We comply with payment regulations across QRIS, DANA, OVO and GoPay channels. Disputes are resolved through our support team first; escalation follows local arbitration frameworks. Your account remains your responsibility —
keep your login secure and report any unauthorised activity immediately.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Get Help With Your Account
Live Chat
Open the chat widget in the bottom-right corner of your account dashboard. Our team responds within minutes during operating hours to answer questions about your account, deposits, withdrawals or gameplay.
Email Support
Send detailed questions to [email protected]. Include your account email and a clear description of your issue. We aim to reply within 24 hours with a resolution or next steps.
Account Settings
Update your contact details, payment methods and security settings directly in your account. Changes take effect immediately and help us keep your account safe and your payouts on track.
Why These Terms Matter
Transparent Rules
Every rule in these Terms exists to protect your account and ensure fair gameplay. We don't hide conditions in footnotes — what you see is what applies to your account from day one.
Payment Security
Your QRIS, DANA, OVO and GoPay transactions are encrypted and processed through verified payment partners. We never store full payment details on our servers.
Account Integrity
We monitor all accounts for unusual activity and fraud patterns. If we spot something, we contact you immediately and walk through verification steps together.
Dispute Handling
If a payout or gameplay question arises, our support team investigates with full transaction logs and game records. We resolve disputes fairly and document every step.
Regular Updates
We review these Terms quarterly and notify you of material changes via email. You can always access the current version here and see what changed.
Local Compliance
These Terms reflect Indonesia's payment regulations and gaming frameworks. We work with local partners to keep your account compliant and your payouts smooth.
Consistency Across Our Policies
| Privacy Policy | Covers how we collect, store and use your personal data. Works hand-in-hand with these Terms to keep your account secure and your information private. |
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| Responsible Gameplay | Outlines account controls you can set — session limits, deposit caps and self-pause options. Complements these Terms by giving you tools to manage your account. |
| Payment Terms | Details deposit and withdrawal flows for QRIS, DANA, OVO and GoPay. Sits alongside these Terms to clarify how money moves in and out of your account. |
| Bonus Terms | Explains how promotions work, what conditions apply and how to claim them. Referenced in these Terms whenever bonuses or promos are mentioned. |
| Dispute Resolution | Lays out the step-by-step process if you and hoki123 disagree on a transaction or gameplay outcome. Enforced through these Terms and our support workflow. |
| Account Closure | Describes how to close your account, what happens to your balance and how long records are kept. Governed by these Terms and local data-retention rules. |
| Prohibited Activity | Lists actions that violate these Terms — account sharing, bonus abuse, fraud attempts. Breaches can result in account suspension or permanent closure. |